Return & Refund Policy
At WafaandSon.com, we want you to have a smooth and satisfying shopping experience. If you are not fully happy with your purchase, please review our return and refund guidelines below.
Eligibility for Returns
You may request a return or exchange if:
- You received a damaged or faulty item
- You received the wrong product
- Your item is unused, in original packaging, and returned within 7 days of delivery
- Note: Items used, worn, washed, or missing accessories will not qualify for returns.
Return Process
To start a return:
- Email us at support@wafaandson.com with your order number and issue details
- Our team will review and confirm your request
- You will receive instructions for sending your item back
- Once we receive and inspect the product, we will process your refund or exchange
Refunds
Refunds are issued only when:
- The product is defective
- The wrong product was delivered
- The return request is approved within policy limits
- Refund Time:
Refunds are processed within 7–10 business days after item inspection. - Note: Shipping fees are non-refundable.
Exchanges
You may exchange your item if:
- The size is incorrect
- You want the same item in a different variant
- The product received is damaged
- Exchanges are subject to stock availability.
Non-Returnable Items
We do not accept returns for:
- Used or washed products
- Products without original tags/packaging
- Clearance or sale items
- Personal use items (if hygiene seal is broken)
Order Cancellation
You may cancel your order within 12 hours of placing it.
Once shipped, cancellation is not possible.